After Purchase

After Purchase

Error codes, power issues, maintenance tips, and general product support, etc.


Check whether the indicator light of the charger is displayed normally, test whether the output voltage of the charger is greater than 36V, and troubleshoot the charger first.

If there is no problem with the charger, it is likely that the fuse of the battery charging port is damaged. You can try to go to a local repair shop to replace the fuse.

If you still can’t solve it after replacement, please provide a video showing that the battery cannot be charged, provide the order number and order email, and contact after-sales.

Whether the pedals are installed correctly according to the left and right directions, provide pictures,  order number, and order email to confirm and contact after-sales service.

Please reconnect the light cable, if it still doesn’t work, it is mainly caused by the controller.

Then please provide the order number and order email to after-sales.

Please reconnect the light cable and check if the pins are damaged or bent.

If it can not be fixed, then please send emails to after-sales.

Turn on your bike and then hold the “+” button for a few seconds. To turn them off, hold the “+” button for 3 seconds.

The lights should turn on and off. If they do not, you may have to swap the location of the positive and negative wires on the light.

In a rare case, if that does not resolve it, reach out to with a few pictures. Let us know what you tried so far and any related information. We will work with you to make sure they are working!

Frequently questions about ebike fitting, payments, and other FAQs.

Error codes, power issues, maintenance tips, and general product support, etc.

General info about batteries, tire sizes, accessories, and other ebike parts.

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